At New Paradise Dresses, we value customer satisfaction and strive to ensure a hassle-free shopping experience. Please read our refund and return policy carefully.
1. Return Eligibility
- Returns or exchanges are accepted only if the product is damaged, defective, or incorrect upon delivery.
- Items must be unused, unwashed, and in their original packaging with tags attached.
2. Timeframe for Returns
- Customers must raise a return or exchange request within 7 days of receiving the order.
3. Non-Returnable Items
- Products purchased during clearance sales, discounts, or special promotions are not eligible for return or exchange.
4. Refund Process
- Once we receive the returned item and inspect it, we will process the refund within 7-10 business days.
- Refunds will be issued to the original payment method. If payment was made via Cash on Delivery (COD), the refund will be provided as store credit or via bank transfer.
5. Exchange Policy
- If you receive a wrong or defective product, we will replace it with the correct item at no additional cost.
For return requests, please contact us at:
📞 9888977757 | 📧 newparadisedresses@gmail.com